Lucidview Portal - Managers

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Getting acquainted with the portal

The [Portal] is where you can view detailed reports of your browsing history as well as the browsing history of your subordinates.
To see what a normal user can do and how, go here.

The Portal

Log in

When you follow the link given to you by your weekly browsing report email, or go to https://portal.lucidview.net you must enter your Lucidview username and password and click the Login button


Browsing reports

Upon successful login you will be taken to a page that, for a you as manager, will have the options to view your subordinates browsing history, and if your company has taken this option, your email reports.


Viewing Browsing reports

When you click on Browsing reports you are presented with a menu where you can

  • Set the period of time for the browsing reports, by either manually entering the values, or using the handy calender tool next to each date/time field.
  • Setting the server from which browsing data should be pulled. For all purposes this should be set to "All'".
  • Setting a "search by" criteria, here you can enter a user's name and select to search by name.

After selecting you search by criteria, or keeping it blank to search for everyone, choose your space of time from which the report should be pulled and click on the "Go" button.



What am I looking at?

After clicking the "Go" button you will see a summary of the data you have requested.
At a glance you will see

  • Users - How many users fall into your search criteria.
  • Sites - How many sites all the users have visited between the start and end date that you specified.
  • Denied Users - This is connections that were denied, this happens mostly when you typed in your login incorrectly or a program tries to connect to the internet and isn't allowed access because it isn't using your Lucidview username and password, here is a growing list of programs that need to be explicitly told to authenticate using your login details.
  • Bytes - The amount of data used.
  • Average - This will be the amount of data used divided by the amount users in the search query.
  • Average Time - This is the average time of all the users in the search criteria spent online.
  • Cache - This is data cached by us, mostly this is Windows updates, anything that is in cache will be accessed faster than normally.
  • Text - The amount of TEXT traffic in the given time period.
  • Images - The amount of IMAGES browsed in the given time period.
  • Cloud Services - All the cloud services used in the given time, this includes secure on-line banking, GoogleApps, and off-site cloud service solutions
  • Mail- The amount of E-MAIL traffic in the given time period.
  • Media- The amount of MEDIA, such as video, traffic in the given time period.
  • Downloads - The amount of DOWNLOADS in the given time period.
  • Updates - The amount of program of operating system UPDATES in the given time period.
  • Other - Un-labeled traffic, this is sometimes... but not always... "smut".



Actual browsing?

By clicking on "Users(X)" you wil be presented with a list of all the users' browsing reports you can view.
You will only be able to see all your subordinates in the search criteria. By clicking on a username you will open a detailed list of all the sites that user has visited.



By clicking on "TIME" you will be presented with a timeline graph stating the amount of data traffic for each hour.



Here we can see that between 11 AM and 12 AM this user only used 1MB while on news24.com.


How to detect abuse

To be able to pick up who is abusing your internet connection, you have to first define what is abuse.
Your company's internet policy should stipulate what your company regards as abuse.
Also keep in mind that your top users are not always your top abusers, meaning someone who is using the most bandwidth is not always abusing, this person could be uploading and downloading as part of their work.
By going through the sites someone has visited you can get a feel for what they have been doing, but always keep in mind, websites sometimes have adverts running on them that open connections to their own servers.
This means someone can have browsed to one website, but in his report it shows numerous URLs. A good example of this is www.news24.com, as it has content hosted by these other websites.

When your browser goes to the news24 website, it also gets the content from these other sites, and these connections then get listed in your browsing history.

The best way to spot abuse would be to look at the amount of bandwidth used, and the amount of connections to that URL.

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