Frequently Asked Questions

Frequently Asked Questions

These sections includes the most frequent questions that are asked.  Each section answers different questions.  Video explanations are included where possible

If you know what your are looking for please type in the word or phrase in the search bar.

• LucidView MikroTik Portal Account and Enforcer Account FAQs
• LucidView Enforcer App FAQs
• Content Filter FAQs
• Reports, Dashboards and Traffic-Flow Analysis FAQs
• Intrusion Prevention (IPS) FAQs
• Saturation Manager FAQs
• Technical & VPN related FAQs
• Policy related FAQs
• MikroTik Related FAQS

Important Information

Important Steps to ensure your Enforcer works optimally:

Netflow Data

Most of the Enforcer features, from the content filter to the powerful reporting, is dependent on Netflow data reaching the LucidView Cloud. for more information on this see the link below.
https://www.lucidview.net/activating-netflow/

Enforcer – DNS Escalation attack

MikroTik routers are vulnerable to being used in a DNS escalation attack if it’s DNS server is exposed to the internet (i.e. misconfigured) The link below shows how one can mitigate this risk.
https://www.lucidview.net/dns-escalation-attack/

LucidView Enforcer Partner Programme

Are you an experienced MikroTik RouterOS user?  Are you interested in becoming an Enforcer Consultant.  If so please fill in this form and we will get back to you.

LucidView Enforcer Support

LucidView only provides email support for the LucidView Enforcer.  Please use the contact us page to submit your request.  We do endeavour to respond as quickly as possible, however we cannot guarantee a response within 24 hours.